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Hello,
We want to thank you very much for being a Messenger customer.
As you may have heard, starting 8 April, 2013 we are bringing the great features of Messenger and Skype together, including your IM and contact list. (8 April is the first day that you may be required to update to Skype).
We know that saying goodbye can be hard, but don't worry. With Skype you can continue to chat with your friends as you did on Messenger, and all your Messenger contacts will appear in Skype when you update and sign in for the first time.
So, to make sure that you can keep chatting with all your Messenger contacts, simply update to Skype now.
Update now |
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| Yours sincerely, |
| The Messenger and Skype Teams |
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| New to Skype? |
- Get the latest version of Skype.
- Sign in to Skype with your Microsoft account.
- Your Messenger contacts will be accessible in Skype.
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| Already have Skype? |
- Update to the latest version of Skype.
- Sign in with your Microsoft account.
- Merge your existing Skype account with your Microsoft account.
- Both of your Messenger and Skype contacts will be accessible in Skype.
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| Is this happening everywhere? |
| Messenger is going away globally with the exception of mainland China. |
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| What can you get in Skype? |
- Instant message, share files and contacts, send funny emoticons, access your chat history from virtually anywhere and even send a message to your contacts when they're offline
- Instant message, video and audio call from more devices: PC, Mac, Windows Phone, iPhone, iPad, Android mobile, Kindle Fire and other devices
- Instant message and video call with your Facebook friends
- Group video call with up to ten friends at once*
- And that's just the start – there's so much to explore on Skype
Update Now |
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| So, what's happening between now and the retirement? |
| Messenger will continue to work as you know it today. If you are signed in with Messenger on your Windows and Mac desktops** you will see a banner notification to upgrade. When you click on the banner, an installer window will open with the request to upgrade. This will take you through our installer flow to install Skype and automatically uninstall Messenger. |
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| So, what's happening after the retirement? |
| Messenger users on Windows and Mac desktops** will not be able to sign in and will only be able to upgrade to Skype. If you attempt to sign in, a notification will appear and, if you continue, you will be taken through our installer flow to install Skype and automatically uninstall Messenger at the same time. |
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| Can I update to Skype on my mobile? |
| Yes! Skype is available on iPhone, Android and on Windows Phone 8. While Messenger will still be accessible on your mobile device until a future date, we encourage you to download the latest Skype app on your mobile. You will be able to sign in to Skype on your iPhone, Android, Windows Phone 8 mobile apps with your Microsoft account over the next few weeks. |
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| Where can I ask questions or provide feedback? |
| For more help on updating to Skype, please visit the Skype Support site. We would love to hear from you – select the"Give Feedback" link in the Skype Help menu to tell us what you like and dislike. |
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* To get group video, you'll need a Skype Premium subscription. For the best quality, we recommend calls with up to five people.
** Newer versions of Messenger will be able to receive the optional upgrade notifications. Older versions will not see the notifications and have to download Skype manually. |
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